Customer Relations Communications Manager

Since 2010 Fyndiq has grown to be the largest marketplace for bargains in Sweden. We are a small group of Fyndians who handle millions of Swedish customers, thousands of merchants, and millions of products. Fyndiq will continue to grow in Sweden and expand into new exciting markets, to be a global marketplace.

About the role

Your main focus is to own the organisation’s customer insights within post-purchase, to ensure we are in line with customer expectations in terms of attitude, tonality, and professionalism. You will form part of a 3-person hub with full autonomy over how our customer relations flows are set up, flows which are used by over 1000 people daily. This requires you to be independent and can prioritise and manage a varying workload. You will have the chance to build increased customer trust and ensure customer retention, by performing customer surveys and analysing customer feedback. You will also ensure that we use best practices, including that we are present in relevant channels and that our knowledge is applied across the entirety of Fyndiq.

Your purpose at Fyndiq is to:  

  • Analyse customer feedback and identify customer needs
  • Coach internally and externally to ensure customer needs are met
  • Ensure both we and our merchants are in line with our tonality in post-purchase communications

To succeed in this role, you have:       

  • 3+ years of customer service, of which 2+ years of customer service with added responsibilities (coach, team leader, senior CR roles, etc.)
  • Excellent communication skills, written and verbal
  • Fluency in Swedish and English


Who are you?  

You are an open-minded and helpful team player who is all for sharing ideas as well as knowledge. You are humble and willing to learn as well as confident in your decision making. You ground your arguments on research and are driven by achieving results together as a team.


What we offer at Fyndiq:  

We offer an inspiring working environment with people who work together to achieve our goals. We have fun along the way, and it is important to us that everybody can be a part of the journey. Every Fyndian should feel appreciated and valued for their work and that we together create a positive working atmosphere. 

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Ynglingagatan 16
113 47 Stockholm Directions jobb@fyndiq.se

Benefits & Perks working at Fyndiq

We always strive to offer a market-based compensation package. The purpose of the office perks and benefits is to make Fyndians feel appreciated and valued for their work and to create a positive working atmosphere where everyone thrives and is happy.

  • Flexibility

    Work and life balance is important for our journey to success. We also don’t believe that one can only be creative and solve problems between 9 to 5. That's why we have flexible working hours & the ability to work 2 days/week remotely.

    The same goes for "red days". As a Fyndian, you can exchange "red days" for other days by working on a "red day" and then take a holiday at another time. We believe in diversity and we don't want anyone to feel discriminated against by just celebrating Christian holidays.

  • Development contribution

    You have 6000SEK/year in contribution to help you develop in your profession, such as attending seminars, conferences or buying books.

  • Parental Pay

    Fyndiq will pay additional Parental salary during your parental leave so you receive in total 90% of your salary for 6 months.

  • 30 days vacation

  • Occupational Pension with Avanza

    4,5% of salary up to 40 250SEK, 30% on the exceeding salary is paid monthly to an account with Avanza.

  • Wellness

    You get 3000SEK /year in wellness grants.

  • Insurance package

    All Fyndians are covered by Health Insurance (compensation during long term sickness), Work Injury Insurance (accident at work, accident/injury during travel to and from work) and Group Life Insurance (insured when deceased).

  • Office Perks

    At any time, you can go to our Boost Room for a snack, such as fruits, veggies, cookies, nuts, cheese, yogurt, granola, and the list goes on...

    We have regular events at the office or outside the office. Once a year we have our epic Fyndiq staff party. We also have our magical Fyndiq Family party once a year for our loved ones. 

    Every Friday we start the day off with the most amazing breakfast! Later in the day, our beloved candy trolley, “Godisvagn”, makes a visit. And we always finish the week off with after works drinks & snacks.

We are proud to be ranked top 20 “Great Place to Work” in Sweden 2019​​!

Already working at Fyndiq AB?

Let’s recruit together and find your next colleague.

email
@fyndiq.se
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